An Assessment Tool for Auto Rental Companies

In auto rental companies, small missteps can quickly impact the entire operation. A rushed counter agent can miss key details that lead to billing issues or unhappy customers. A lot attendant can overlook vehicle condition, creating problems on the next rental. A branch manager can interview well, then struggle to manage staff, control fleet availability, or maintain service standards during busy periods.

AVA® helps rental organizations make more consistent, job-related hiring decisions by measuring behavioral tendencies and, when used with Job Demands Analysis (JDA), aligning candidates to the behavioral demands of each role.

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Rental Sales Agent
Rental Sales Agents perform best when their natural style aligns with a fast-paced, customer-facing environment. AVA® highlights the behaviors that support communication, persuasion, adaptability, and the ability to guide customers while maintaining a positive experience.

Common Auto Rental Roles used with AVA®

Customer Service Representative
Customer Service Representatives thrive when their natural style fits a service-driven, problem-solving environment. AVA® highlights the behaviors that support active listening, patience, responsiveness, and the ability to resolve issues while keeping customer satisfaction high.

Rental Car Maintenance
Rental Car Maintenance teams excel when their natural style aligns with a hands-on, detail-focused environment. AVA® highlights the behaviors that support consistency, inspection accuracy, time management, and the ability to prepare vehicles to meet safety and quality standards.

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Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.

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  • The timing of the AVA assessment is determined by each organization based on its hiring process and internal practices. There is no single required point in the selection process.

    Most commonly, the AVA is administered to candidates who are being seriously considered for a position, such as finalists or a short list of applicants. In this context, the AVA provides additional job related behavioral insight to support interviews, reference checks, and overall decision making.

    Although the AVA can be used as part of the hiring process, it is not recommended to use the assessment as a pass or fail or no go tool. Instead, AVA results are intended to inform discussion, clarify behavioral tendencies, and support more thoughtful, well rounded decisions when combined with other selection components.

  • The AVA includes a wide range of measurements that reflect how an individual is likely to behave across different work situations. While the reports provide valuable information, an AVA Analyst plays a critical role in ensuring those results are interpreted accurately and in proper context.

    An AVA Analyst is trained to integrate the various AVA measurements and provide a complete, balanced picture of the individual. This includes identifying how different behavioral tendencies interact, clarifying nuances that may not be immediately evident in written reports, and translating results into practical, job related insights.

    By involving an AVA Analyst, organizations gain deeper understanding beyond surface level scores. This helps ensure assessment information is used appropriately, responsibly, and in alignment with the behavioral demands of the role.

  • There is no time limit to complete the AVA Assessment. On average, most individuals complete the AVA in approximately 10 to 15 minutes, though some may take a bit longer.

    We strongly encourage individuals to take their time and respond thoughtfully. The AVA is not a speed test, and careful consideration of each response helps ensure the most accurate and meaningful results.

  • We offer two primary pricing options for using the AVA: unlimited usage or per‑assessment pricing.

    Pricing is based on each client’s needs and how the AVA will be used. After an initial conversation to understand your goals, volume, and applications, we recommend the option that best fits your organization. We then provide a clear, transparent quote with no hidden costs.

  • There are many assessment tools available, and while some may appear similar on the surface, AVA is different in both its approach and application.

    AVA is built on decades of research focused on workplace behavior and is designed to deliver accurate, reliable, and job related insight. Rather than categorizing or labeling individuals, AVA looks at each person’s results as unique and situational, providing a more complete and balanced understanding of behavior.

    We take behavioral assessment seriously. AVA results are interpreted thoughtfully, communicated clearly, and used to support informed decisions rather than quick conclusions. It is not just what the assessment measures, but how the information is interpreted and applied that sets AVA apart.